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Car Rental Terms & Conditions

Last Update: 25 February 2019

By making a booking or using any of our Services, you are agreeing to these terms.
Please read them carefully before you proceed. Our Services are very diverse, so sometimes additional terms or product requirements may apply.

1. Reservation / booking

To perform a car rental reservation, just follow the steps booking on our website. In each step you will be asked to deposit some personal information and specify the rate details. Please pay close attention to the accuracy of your information provided in order to allow us a smooth process.

In case of booking from the airport please contact us to provide your flight number to schedule a possible delay of your flight.

In case of a hotel pickup please select the name from the list.
If your accommodation is not available in our list, then please enter the name manually.

All personal information that you enter on our website are secured by 128-bit SSL encryption. At the end of the booking process you will be asked for a deposit.

There is one method of payment available:

– Payment by bank transfer

2. Payment Terms

For reserving your rental car we need is just a down payment of 20% of the total, which will be displayed during the booking process.
The balance is due upon renting the car on the spot and can be paid in cash or by credit card.

3. Account Transfer

Should they choose to make this payment, you will receive within 24 hours after booking, official, provisional booking confirmation with our account details via e-mail. The final booking confirmation you receive only when the payment amount has been credited to our account.

A reservation by bank transfer is only possible if the posting date min. 10 days is before arrival.

4. Late bookings (last minute bookings)

Should decide quickly make a booking, which will take place in less than 72 hours you, you will be notified via email and / or phone about your booking status.
If you do not receive any notification, please contact us:

Tel: 2311 243 999

5. Deposit

For reservations that have not been selected for full security cover, the following terms apply:

For categories A, B, C, D, E 1000 EUR guarantee in cash
For category F 1500 EURO guarantee
For category G 2000 EUR guarantee

In the event that the customer chooses this form of reservation, he is obliged to pay the corresponding amount of guarantee (cash) for each category corresponding to the receipt of the vehicle.

In any case BeSmart, it has every right to cancel the reservation.

6. Lease

A rental day is always the period of 24 hours from the car rental takeover.
The tax is therefore on the last day at the same time as the Acceptance Date.
If the delivery time is later, a more time is calculated.
The height of the documentation please refer during your booking on our website.

In general, flight delays up to 2 hours and up to 1 hour general delays are tolerated at no extra charge.

7. Reservation documents

Please add at renting the car, your booking confirmation.
BeSmart  is not responsible for non rentals that have been made on the basis of the lack of confirmation.

Confirmation is not the lease.
This is only with the employee in renting the car, on the basis of the bookings, filled out.

8. Driver's license / ID card

All drivers must be registered in the lease for min. 1 year in possession of a valid driving license for category III (B).
The hirer will be responsible for carrying the forms of identification.
In case of missing documents or entrained duplicates, we shall not lease-and no refund of payments made.
Driving licenses which have been issued outside the EU are not valid in Greece. For renting a car you need an international driving license.

9. Additional Drivers

Entering an additional driver is free (only when they booked the insurance option 2). You will be asked in this case, enter this already when reserving your rental car. The second driver must carry a valid driving license and when renting the car on the spot.

10. Age of the driver

For all categories the minimum age is of the main driver and all the additional drivers is 23 until 72 years old.

11. Vehicle categories

Reservations and bookings are valid for the booked category, but not for a specific vehicle types.

Figuratively models shown are non-binding sample vehicles.
We reserve the possibility in the case of written-off vehicle categories to give you a similar or higher quality vehicle at no extra cost.

Please carefully select the required category of vehicle!
BeSmart is not responsible for incorrectly selected categories.

This refers especially to the number of persons traveling and items of luggage.

12. Extras

Child seats and infant carriers in Greece in all control law.
If you need one or more child seats / infant carriers, you must advance, request for your car hire booking.
For insurance reasons, you must install yourself on the vehicle.
The first two child seat is free, each additional is charged EUR 4 .00 per day.

13. Fuel options

We have the following fuel options:
The cars have different tank levels and must, with the lease noted in the estate shall be discharged.
If the vehicle is delivered with a smaller fuel level, than the assumption that a fee is charged in the value of the missing fuel.

14. Delivery Information

Airport deliveries: 
This service is included in the price.
A staff member will be waiting with your name tag in the arrivals hall.
This will take you, for vehicle delivery to our nearby stations only.
The Car return is exclusively at the depot. A member of staff will take you back to the airport.
Please pay attention to the accuracy of this flight numbers and the airline.

Hotel notifications: 
This service is either included or it is offered depending on the location of the place, for a fee.
This will give you the time of booking on our website displayed.
Our representative will be waiting at the agreed hotel reception.

15. Delivery out of normal opening hours

We offer a 24 hour delivery service.
Our normal delivery hours are from 08:00 a.m. to 21:00 p.m..
Outside of these hours fees are charged. You will see the fees during your booking steps, when you enter your pickup and return times.
In case of delay of your flight, leading to delivery outside normal opening times, it could be that you have to pay the fee in addition to the total amount of your booking site.

16. Oneway rentals

Oneway rentals means that the location of the vehicle acquisition and redemption are not identical.

One way rentals are possible, but with a minimum stay of 3 days and will be charged an additional fee, for more information call us 2311 243 999.

17. Insurance option 1

PAI (Personal. accident insurance) for the occupants up to 1.200.000 EUR

Child Seats

18. Insurance option 2

  • FDW comprehensive insurance without excess
  • Liability Insurance
  • PAI (Personal. accident insurance) for the occupants up to 1.200.000 euros
  • physical harm to third persons up to 1.200.000 euros
  • property damage to third persons up to 1.200.000 euros
  • theft insurance without excess in the value of the vehicle
  • Fire / vandalism insurance NO excess in the value of the vehicle
  • Wheels,Glass and Underbody (not offroad)
  • 24 hour roadside assistance
  • Child seat
  • Additional Driver

19. Car exchange

A change of a car is until 72 hours

20. Be repealed of insurance

The customer is liable for the following damages:
Antenna, car lock, loss or damage to keys, windshield wipers, mirrors, spare keys, car jack, lights, gas cap, warning triangles, damage to the seat cushion, extreme dirt IN car underbody damage, damage due to negligence, fuel disturbances caused by defective or incorrect fuel, damage Child and baby seats, lack of electricity because of forgotten turned on electrical devices, items that were stolen from the car or damaged in an accident.
The car hire is under no obligation to replace a defective tire or damage to the radio.
BeSmart is not liable for damages or accidents that applies on the basis of Disturbances of consciousness the driver by alcohol, drugs and / or drugs . The same for damage or accidents which were arbitrarily provoked by the customer or outside the Street .In such cases shall be solely liable to the customer.
The driver must never leave the scene of an accident without car rental and notify the police.
Similarly, it has to wait for the arrival of the police so that they can create an accident report, a copy of which shall be lodged at return of the vehicle.
If you omit the car rental and call the police and do not meet the requirements of state law, the insurance does not cover damage and the hirer shall be liable for the entire cost of damage emerging.
The police report should also state whether one of the drivers involved has been impaired by alcohol and / or drugs.
Even in the case of other damage to the rented vehicle, the car rental PROMPTLY should be informed.
With damage to the parked car, you have to inform us before the car is moved.
Customer must notify in case of theft of the car rental immediately and leave the car keys and the police report as soon as possible there.
In general, the customer is obliged to any type of vehicle damage the car hire IMMEDIATELY reported.
If this is not done, the customer is liable for all costs incurred. The minimum amount for processing is 90.-Eur.
Administrative fines and resulting from disregard of traffic regulations damage sole responsibility of the tenant and are NOT covered by the insurance.
All rental car will be insured for the maximum number of passengers.
In the interest of security, this should not be exceeded, otherwise the insurance may be invalidated.

21. Shipments

Shipping within the Mietlandes are usually allowed.
The car rental must be informed in principle.
Trips to other countries are NOT allowed, since the vehicles are insured only within Greece.

22. Force Majeure

BeSmart is NOT liable for not accomplished or poor services due to force majeure, such as War, terrorist attacks, natural disasters, strikes, etc., will be delayed, hindered or prevented.

23. Cancelations

You have the option to cancel at BeSmart charge up to 10 days before arrival.
This cancellation can be done by phone:

Tel: 0030 2311 243 999

In this case the deposit will be refunded in full.
If cancellation is made less than 10 days before arrival, the deposit will NOT be refunded.
In case of prepayment of the total amount, at a short-term cancellation 20% of the total amount will be withheld.
For changes / cancellations after arrival, the price change one without fault of the rental company, who, according to, BeSmart is NOT refundable.

A compensation for a declined reservation due to non-appearance, lack of driver license, former return or cancellation after arrival cannot be done.

24. Transfers

You have the option to rebook at BeSmart to 5 days before arrival.
You can perform with an e-mail or by phone to landline numbers.

If a change affects the price, you get e-mail, a new booking confirmation, in which the change is visible.
Changes made during occupation, such as Extension to the lease, change the delivery location, etc., are in time, min. 24 hour, before the lease by calling the landline numbers

Station Thessaloniki 0030 2311 243 999
The corresponding costs are borne by the tenant.

25. Customer

We will be happy to answer questions, particularly for reservations, call the landline numbers.
Station Thessaloniki 0030 2311 243 999
or by email at [email protected] available.

If you are unhappy with your rental car, you must indicate immediately our local employees out.

From the moment of pick up of employees on site Your contact for the entire rental period.

This will assist you with problems such as roadside assistance, continue.

© 2019 | BeSmart Car Rental - Thessaloniki, Greece